FAQs - ir8.place

Frequently Asked Questions

Everything you need to know about our Review Management System

A Review Management System is a centralized platform that helps businesses monitor, manage, and respond to customer reviews across multiple online platforms. Instead of logging into Google, Facebook, Yelp, Airbnb, and other sites separately, you can see all your reviews in one dashboard, respond to them directly, and track your reputation performance over time.

We integrate with all major review platforms, including:

  • Google My Business / Google Reviews
  • Facebook Business Pages
  • Airbnb (for vacation rentals and hosts)
  • Booking.com (for hotels and accommodations)
  • Yelp
  • TripAdvisor

We're constantly adding new integrations based on customer needs.

Getting started is simple:

  • Step 1: Connect your business profiles from various platforms in just a few clicks
  • Step 2: Our system automatically collects all reviews and displays them in one unified dashboard
  • Step 3: Reply to reviews directly from our platform without switching accounts
  • Step 4: Track performance with real-time analytics and insights

Yes! One of our key features is the ability to respond to all your reviews from a single dashboard. Your responses are automatically posted to the original platform (Google, Facebook, etc.) in real-time. This saves you hours of logging in and out of different accounts.

Absolutely. You'll receive instant notifications via email and in-app alerts whenever you receive a new review on any connected platform. This allows you to respond quickly and show customers you're attentive to their feedback.

Security is our top priority. We use industry-standard encryption (SSL/TLS) to protect all data transmissions, and we never store your platform passwords. All integrations use secure OAuth authentication. Our servers are hosted on enterprise-grade infrastructure with regular security audits and backups.

Yes! Our system is perfect for businesses with multiple locations. You can manage reviews for all your locations from one dashboard, compare performance across locations, and even set up individual team members with access to specific locations.

Our analytics dashboard provides comprehensive insights including:

  • Overall rating trends over time
  • Review volume by platform
  • Sentiment analysis (positive, neutral, negative)
  • Response time metrics
  • Keyword and topic analysis
  • Competitor benchmarking

Most customers are up and running in less than 10 minutes. Simply connect your business profiles using our step-by-step wizard, and the system will start collecting your reviews immediately. No technical knowledge required!

Yes! We provide comprehensive support through multiple channels including email support, live chat during business hours, detailed documentation, and video tutorials. Our support team is dedicated to helping you succeed.

Absolutely. We offer flexible month-to-month plans with no long-term contracts. You can cancel anytime with no cancellation fees. We're confident you'll love the platform, but we want you to stay because it adds value, not because you're locked in.

Our platform is fully responsive and works beautifully on all devices through your web browser. We also offer native mobile apps for iOS and Android, allowing you to manage your reviews on the go, receive push notifications, and respond to customers from anywhere.

Our Review Management System is perfect for:

  • Hotels and vacation rental properties
  • Restaurants and cafes
  • Retail stores and eCommerce brands
  • Service-based businesses
  • Digital marketing agencies managing multiple clients
  • Any business that values customer feedback and online reputation

Still Have Questions?

Our team is here to help you get started

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